Customer Experience Study

What Dealerships Can Learn From Other Omnichannel Retailers

In a recent survey we discovered what shoppers value most in a retail experience. What’s more, we identified ways that car dealers can improve customer satisfaction and loyalty — while also increasing efficiency and profitability.

Check out our Customer Experience Study to discover:

• The biggest contributors to shopper satisfaction (hint: it's not lower prices)
  
  
• The top modification shoppers would make to improve the car buying experience
  
  
• How much more customers are willing to pay for that ideal car buying experience